TOURS & EXCURSIONS

General Policy

1. Booking Confirmation: All bookings are subject to availability and confirmation at the time of reservation.
2. Inclusions: Prices include only the services and inclusions stated at the time of booking. Any additional expenses (e.g., meals, tips, personal purchases) are the guest’s responsibility.
3. Guest Responsibility: Guests are responsible for ensuring they have the required documentation (passport, visa, permits) and for providing accurate personal and travel information at the time of booking.
4. Intermediary Role: Ticketboat.id acts as an intermediary between travelers and tour operators and does not directly operate the tours.
5. Health & Fitness: Guests must ensure they are physically fit and capable of participating in the selected tour. Any pre-existing medical conditions, allergies, or special requirements must be disclosed in advance.
6. Timeliness: Guests must adhere to the designated meeting points and times. Failure to arrive on time may result in missing the tour without refund.
7. Weather & Conditions: Tours may be affected by weather, natural disasters, or unforeseen conditions. Operators reserve the right to modify or cancel the itinerary for safety reasons.

Cancellation Policy

1. Operator-Initiated Cancellations: If a tour is canceled by the operator due to bad weather, natural disasters, government restrictions, safety concerns, or operational reasons:
   • Guests are entitled to a 100% refund, or
   • A free reschedule to another available date or similar tour.
2. Guest-Initiated Cancellations:
   • Cancellation more than 7 days before the tour date – Full refund.
   • Cancellation between 7 days and 48 hours before the tour date – 50% refund.
   • Cancellation less than 48 hours before the tour date – NO REFUND.
   • No show or late arrival – NO REFUND.

Rescheduling Policy

Rescheduling: Guests may request to reschedule their tour free of charge if the request is made at least 48 hours before the scheduled departure, subject to availability. Requests made less than 48 hours before departure will follow the cancellation policy.

Payment Terms

1. Deposit & Payment: A deposit or full payment (as specified) is required to confirm your booking. Full payment must be completed within the deadline provided at booking confirmation.
2. Currency & Fees: All payments are in the listed currency. Bank charges, transaction fees, or currency conversion costs are the responsibility of the guest.
3. Unpaid Bookings: Bookings that remain unpaid within the specified deadline may be automatically canceled without prior notice.

Health & Safety

1. Guests are responsible for ensuring they are medically fit to participate in the tour.
2. Travel insurance covering medical emergencies, accidents, or cancellations is highly recommended but not included unless specified.
3. Guests must follow all safety instructions provided by the tour operator or guide.

Force Majeure

Ticketboat.id and its partners are not liable for delays, changes, or cancellations caused by events beyond our control, including but not limited to:

• Natural disasters (earthquakes, floods, storms, etc.)
• Government actions, strikes, or political unrest
• Epidemics, pandemics, or other public health emergencies

In such cases, rescheduling or refunds will be processed according to the operator’s policies.

Liability Disclaimer

1. Ticketboat.id is a booking platform and is not the direct operator of tours. Responsibility for safety, quality, and delivery lies with the respective tour providers.
2. We are not responsible for loss, injury, damage, delay, or expenses arising from events beyond our control.
3. Guests are responsible for their personal belongings during the tour.