FASTBOAT & FERRY TICKETS

General Policy

1. Please check-in at least 60 minutes before departure time at the appropriate fast boat counter.
2. Passengers are required to show proof of identity along with e-voucher.
3. Passengers are required to show ITAS Card if you buy a ticket as an ITAS Holder.
4. Please note there are additional retribution fees applicable for certain destinations:
   • Nusa Penida: Adult IDR 25,000, Child IDR 15,000. Pay cash upon arrival on the island.
   • Padang Bay Harbor: IDR 10,000 per person. Pay cash upon departure.
   • Gili Islands: ARRIVAL - IDR 20,000 per person, DEPARTURE - IDR 20,000 per person. Pay cash upon arrival and departure.
   • Bangsal Harbor: IDR 10,000 per person. Pay cash upon departure.
   • Senggigi Harbor: IDR 4,000 per person. Pay cash upon departure.
5. Baggage Allowance: Each passenger is allowed to carry a maximum of two pieces of luggage, free of charge, with a combined weight not exceeding 20 kg.
6. All timing listed are WITA (Central Indonesian Time) / UTC+08:00.
7. Departure and arrival times may change due to harbor queues or weather conditions.
8. Missed flights due to delays of boat trips are not our responsibility.
9. Failure to adhere to check-in or boarding times may result in missing your boat and forfeiting the fare paid.
10. Insurance: Each Fast Boat Company is responsible for providing passenger insurance.
11. Transfers & Transits: Fast Boats to/from Gili Air, Gili Meno, Gili Trawangan, and Lombok may include transit stops at other harbors. Ticketboat.id is not responsible for schedule changes due to transits.
12. Rescheduling & Cancellations: Ticketboat.id accepts reschedule and cancellation requests according to the policies of each Fast Boat Company.
13. Departure Time: Ticketboat.id is not responsible for Fast Boat schedule changes or delays.
14. Cancellations Beyond Control: Ticketboat.id is not liable for cancellations caused by conditions outside of our control, such as adverse weather or mechanical issues. Customers may request rescheduling or cancellations through customer service.
15. Late Check-In or Boarding: Missing the check-in or boarding deadline may result in forfeiting the fare paid.
16. Domestic Pricing: Passengers booking a domestic or ITAS price ticket must present an Indonesian ID or ITAS card at check-in. Failure to do so will invalidate the e-ticket.

Cancellation Policy

1. Company-Initiated Cancellations: If a Fast Boat is canceled due to bad weather, large waves, natural disasters, mechanical issues, or missing facilities, passengers are eligible for a 100% refund or a free reschedule.
2. Advance Cancellation:
   • Cancellation more than one week (7 days) before the travel date – Full refund.
   • Cancellation less than 7 days and before 48 hours - 50% refund.
   • Cancellation less than 48 hours - NO REFUND.
   • No show or late arrival - NO REFUND.

Rescheduling Policy

1. Same Boat Company Rescheduling: Passengers may reschedule with the same Fast Boat Company free of charge if requested at least 48 hours before departure and subject to seat availability.
2. Different Boat Company Rescheduling: Passengers requesting rescheduling with a different Fast Boat Company will incur a cancellation penalty per the cancellation policy.