GENERAL CONDITIONS

Preface

1. Thank you for visiting our application, website and services. We hope your visit can be useful and provide convenience in accessing and using the services available on our application or website. We continuously strive to improve our services and would appreciate any criticism, suggestion and feedback from You. Please submit your criticism, suggestion or feedback through [email protected]
2. This application or website is owned, operated and organized by PT. Nusaloka Mulia Wisata, a limited liability company established on the basis of the law of the Republic of Indonesia. Our Services are available online through the website: www.ticketboat.id or other platforms which will be available in the future.

 General Conditions

1. By accessing and using our application, website and Services, You have declared to have read, understand and agree to these General Terms and Conditions. 
2. These General Terms and Conditions compose of (i) the conditions and general provisions that are available for every access and services available on the website, (ii) and special terms and conditions governing the use of certain products and services. 
3. These General Terms and Conditions will be changed, modified, added, or removed (“changes”) by TICKETBOAT.ID in accordance with the development of the Website and legislation. We recommend You to visit our website periodically to be aware of any such changes.

 Our Services

1. TICKETBOAT.ID provides and organizes system and integrated online booking facility ("Service"), reservation/booking including but not limited with: TRANSPORTATION (car, bus, fast boat / ferry, private boat or yacht charter), ACTIVITY (snorkeling, fishing, diving, tour, etc ) that allow You to search for information on product You want, as well as booking and purchase, simultaneously conducts online and secure payment system through various facilities.
2. Our Service are generally available online for 24 hours a day and 7 days a week, except in the case of repairs, upgrades or maintenance of our application or website.
3. The Products are supplied, provided and hosted by various third parties ("Providers") based on cooperation and engagement, either directly or indirectly, with us. You understand and acknowledge that:
   • Reservations and purchases through TICKETBOAT.ID are a legal and binding agreement between You and our Providers. In this case, TICKETBOAT.ID acts as an agent to facilitate your transactions. The relationship between TICKETBOAT.ID and Providers only limited to partnership cooperation, hence we need to emphasize that our Providers is NOT part of TICKETBOAT.ID.
   • The data and information including photos related to a specific Product that We list on the application or website is data and information which We receive from  Providers, and We publish the data and information as is in good faith according to the data and information We received. Therefore, the data, information and photos can be different from the original.
   • We have no control over the data and information provided by our Providers, and We do not guarantee that the data and information presented is accurate, complete, correct and free from errors.
   • We have no control over any actions and failures conducted by our Providers which may cause You damages in the future.
   • You are not allowed to re-sell our products, use, copy, monitor, display, download or reproduce the content or any information, software, or any services available on our application or website for any commercial purpose or activity without the prior written consent from us.
   • You can use our application or website and service to make a reservation or purchase. You are not allowed to make a reservation or purchase for the purpose of speculation, improper or unlawful. If We discover that the order made is not legitimate, We reserve the right to nullify such reservation or purchase.
   • You also ensure that the data and information You give to us, both with respect to reservations and also your registration with TICKETBOAT.ID are accurate, recent and complete information.
   • Only those carried out through the website and the TICKETBOAT.ID application shall be considered as official TICKETBOAT.ID transactions. We are not responsible for any transactions that occur outside TICKETBOAT.ID’s website and/or application.
   • Official TICKETBOAT.ID communication only originates from the following e-mail address: [email protected] or [email protected]. You are fully responsible for any communication outside such contacts.
   • All information contained in the Confirmation Letter is only dedicated for the name stated on the Confirmation Letter. You are fully responsible for any shared information due to your own negligence and/or misconduct, causing harm to You or any other third parties.

Cancellation and Modification

1. Except as implicitly stated in these General Terms and Conditions or determined separately according to the Provider’s policy, all purchases of ticketboat.id products cannot be changed, cancelled, refunded, exchanged, or transferred to other persons/parties.
2. By reserving or purchasing Products via TICKETBOAT.ID, You are considered to have understood, received, and agreed to the requirements of cancellation, and all conditions and additional stipulations imposed by the Providers. Please note that special rates or offers do not qualify You for cancellation or change. You are responsible for understanding the policy and provision of cancellation beforehand.
3. For every cancelled reservation made, We will provide you a refund in accordance with the terms and conditions applied.
4. We will forward every cancelled reservation that You made to the Providers. Hence, it will take time for us to issue a refund to our Providers for any payments You made before. Therefore, You understand that We will need additional time to refund the payments to You.
5. You agree that We can only process cancellation requests that are in accordance with the cancellation terms and conditions applied by the Providers. Therefore, You release us in the event that You suffer a loss due to your cancellation request or your negligence in fulfilling the cancellation terms and conditions applied by the Providers, TICKETBOAT.ID’s Terms and Conditions, and other terms and conditions that apply to our Website.
6. Although there is a very small possibility of cancellation or change of the confirmed booking or reservation as stated in the Confirmation Letter, but if it happens, We will inform you immediately or in accordance with the designated time set by us. In the event there is any cancellation or changes related to the order are made on the basis of the policy/decision of the Providers, this is beyond our control. Therefore, our responsibility is limited to the implementation of refunds in accordance with the directions and the terms and conditions set by the Providers and the applicable laws and regulations.
7. In the event that a Provider experiences a situation where they cannot deliver or provide a Product, You are subject to the terms and conditions as determined by the Provider or the party appointed to act for and on behalf of the Provider.
8. Neither TICKETBOAT.ID nor our Providers will be responsible for and will not indemnify You in case We cannot deliver the product or provide the services to You, as a result of things that happened due to circumstances beyond reasonable force or authority of us or our Providers to handle, such as, but not limited to war, riot, terrorist, industrial dispute, government action, natural disaster, fire or flood, extreme weather and so forth.

Payment

1. Paying the full amount is required to get the Product from our Providers.
2. We accept credit card (VISA, Master Card and JCB), Virtual Account, bank transfer, and other method stated on the application or Website.
3. In order to protect and encrypt your credit card information, We use "Secure Socket Layer (SSL)" technology;
4. In case of credit card fraud or wrongdoing whatsoever from the third party, You need to report it to us and the bank immediately in order to take further actions, in accordance to the regulations.
5. Should there be any indications of fraud or misuse of your credit card for any transaction on TICKETBOAT.ID platform, We entitled to cancel the purchased transaction or block the credit card payment feature without any notice. TICKETBOAT.ID does not have control over any policy from the credit card issuer bank, we suggest customer's to contact the credit card issuer bank for further detail.
6. TICKETBOAT.ID has the right to report the appropriate authorities in the event of any indication pertaining abuse, fraud or other illegal acts is found in connection with any activity that occurs on TICKETBOAT.ID platform.
7. You need to pay full attention to the payment instructions. Mistakes that You make, such as: mistake of filling our bank account number or virtual account number for every reservation; and/or mistake of filling the amount to be paid for your reservation that causes the movement of money from your bank account to a bank account or Virtual Account that does not match with our payment instruction, or if your card is debited the wrong amount that does not match with our payment instruction, so your reservation is not confirmed, You hereby acknowledge and agree that We are not obligated to issue a refund for your wrongdoings. Thus, all losses are fully your responsibility. In addition, the mistakes on the above do not count as a valid payment for your reservation, so You have to make the payment according to our instructions to get your reservation confirmed.